What to have ready
- Your street and nearest major intersection.
- What you see or hear: dripping, gurgling, no hot water, water on the floor.
- When it started and whether it is getting worse.
- Whether you know where the main water shut-off is and whether it turns.
- For water heaters: whether the tank is owned or rented, and its approximate age from the label.
Shut-off steps while you wait
- Close the small valve under the sink or behind the toilet if the leak is at a fixture.
- If water is coming from a pipe, turn off the main beside the meter downstairs.
- Open a lower tap to drain pressure from the lines.
- If a tank water heater is leaking, turn its gas control to pilot or switch off its breaker, then close the cold inlet valve on top.
- Keep people and electrical cords away from standing water.
Rotten-egg smell? Herd the family onto the lawn first; the Enbridge Gas emergency line or 911 comes second. Do not use switches or phones inside the building.
Areas we answer for
We take calls from every Markham neighbourhood and from nearby Richmond Hill, Stouffville, Vaughan, Aurora, north Scarborough and north Pickering. See the full list of wards.
Hours and availability
Call any time. If we cannot reach you quickly, we will say so honestly so you can make other arrangements.
Straight from the phone log
Can I email you instead?
We work by telephone only so we can ask the right questions straight away.
Ready to get it fixed?
One call, a clear explanation, and work finished tidily before we leave.